We put all of our energy and mind into each dress, each of our dress are full of love, our professional and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment.
1.100% Refund or remake one for bad quality problem.
2.Wrong item are returnable.
3.Wrong color are returnable.
4.Wrong size are returnable （We 100% accept return if we made the dress with wrong size. But we don't take responsibility if the customer offered us the wrong size）
We also hold the right to refuse any unreasonable returns for following cases:
1)Custom sizes and custom colors items.
3)Items that have been worn, changed or damaged like altered, dyed, etc.
4)We do not accept exchange just because customers do not like the style even it is right for everything. But please contact us if you have any problems with your order.
5)We do not accept cancellation of orders in the production process (after 12 hours), if you insist cancel the order, we will keep 30%-50% as handling charge
6)Slight size difference or tiny color difference will be pemmitted, it cannot be returned. Please kindly understand. As all the dresses are handmade work. And we also cannot guarantee that the color shown on your monitor will 100% match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric. We won't take this as wrong color case. Hope you can understand.
About bad quality, wrong item, wrong size and wrong color
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
1. Submit a return request to send us email (Email address: firstname.lastname@example.org) within 2 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you a return address. Please send the item(s) through your local post office within 3-5 business days after getting the return address. Please offer us the tracking number after sending the dress out.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. Original shipping fee & return shipping fee will not be refunded.
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.